Like Us on Facebook: Social Capital, Opinion Leadership, and Social Media Word-of-Mouth for Promoting Cultural Goods

Alec Charles Tefertiller

Abstract


While the role of paid advertising in online environments has diminished, electronic word-of-mouth (eWOM) has become increasingly valuable. This study sought to determine if consumers’ trust in their social media network, defined as social capital, or identification as an opinion leader better predicted social media eWOM related to cultural goods. The key finding was that perceived opinion leadership consistently best predicted Facebook eWOM.


Keywords


social capital, opinion leaders, social media, word-of-mouth

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References


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